



FAQs



Do you offer in-person pharmacy consultations?
How does the on-demand chat feature work?
Our on-demand chat allows you to connect with a pharmacist in real-time to ask simple questions or seek immediate assistance for quick answers. Simply navigate to our website and click on the live chat button located in the bottom corner of your screen.
Is there a fee to chat with a Pharmacist?
What types of questions can I ask during a consultation?
You can ask questions about medication instructions, potential side effects, drug interactions, proper usage, and any other medication-related inquiries.
How do I schedule a more in-depth consultation?
To schedule a consultation lasting up to 30 minutes, simply request an appointment through our website.
Can I schedule a consultation via phone instead of chat?
Yes, we offer appointment consultations via phone or chat. Simply indicate your preference for a phone consultation when scheduling your appointment.
How do I know if my question is suitable for an on-demand chat or requires an appointment?
If you have a quick question, like clarifying medication instructions, our on-demand chat is ideal. For more complex matters, we suggest scheduling a longer consultation. Unsure? Chat with us, and we’ll guide you.
Are pharmacy consultations confidential?
Yes, all consultations are confidential. Your health information is protected by privacy laws, and our pharmacists adhere to strict confidentiality standards.
How far in advance do I need to schedule a consultation?
We recommend scheduling consultations at least 24 hours in advance to ensure availability. However, same-day appointments may also be available.
What if I need to reschedule or cancel my consultation?
If you need to reschedule or cancel your consultation, please notify us as soon as possible. We’ll be happy to accommodate your request and find an alternative appointment time.